Creating Unlicensed Office 365 Users

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This topic demonstrates how to create unlicensed Office 365 users in EmpowerID.


You must have a licensed corporate Office 365 account and connect EmpowerID to Office 365.

To create an unlicensed Office 365 User in EmpowerID

  1. From the Navigation Sidebar of the EmpowerID Web interface, expand Pages and click Office 365 Manager.
  2. In Office 365 Manager, click the Mailbox tab and then click the Create Mailbox Page Action Link.

    In the following image, the Locations pane is collapsed to conserve screen real estate.

  3. In the Select Creation Location selector that appears, search for and select the location of your Office 365 account store and then click Submit.

    For immediate processing, leave Wait to See Results selected. If you clear Wait to See Results and click Submit, the process idles and EmpowerID creates a task for it, routing it to any Person with the delegations to continue creating the account.

  4. From the General tab of the Account Details form that appears, do the following:
    1. Select Personal Standard from the Account Type drop-down.

      Optionally, enter comments in the Comments or Justification field.

    2. Type the first name, last name, display name and logon name for the user in the First Name, Last Name, Display Name and Logon Name fields, respectively.
    3. Below Account Creation Location, click the Select a Location link and in the Location Selector that appears, search for and select your Office 365 location.
    4. Click Save to close the Location Selector.

    5. Leave Join Account to an Existing Person cleared.
    6. Select Create a new EmpowerID Person object to create a new Person for the Office 365 user account.

      If you do not select this option, but have enabled Person provisioning on the Office 365 account store, EmpowerID will provision a person for the account at the next inventory of your Office 365 tenant.

    7. If you selected Create a New EmpowerID Person object, click the Select a Role and Location link and in the Role and Location selector that appears, search for and select the appropriate role and location for the person.

      Optionally select Allow me to enter a password and then type a password in the Password and Confirm Password fields.

    8. Scroll to the Security section and select Enable Sync Password. This allows password changes originating in Office 365 to be synchronized with any user accounts and Person objects belonging to the Office 365 account store in EmpowerID and vice-versa.
  5. Click Save.

To verify the new unlicensed user in Office 365

  1. From your Web browser log in to your corporate Office 365 account as an administrator.
  2. From the Office 365 admin center, click users and groups and then select Unlicensed users from the Select a view drop-down.
  3. Search for the user you just created in EmpowerID and verify that you see that user in the view.