Amazon Web Services


EmpowerID provides connectors for a wide range of user directories and resource systems. As an administrator, you can use these connectors to quickly connect EmpowerID to your organization's identity-aware systems and applications. When you do so, you create an account store for that application in the EmpowerID Identity Warehouse and use that account store to configure how you want EmpowerID to manage the identity information in that system.

EmpowerID includes an Amazon Web Services (AWS) connector that allows organizations to bring the data (user accounts, groups, roles and computers) in their AWS domain to EmpowerID, where it can be managed and synchronized with data in any connected back-end user directories. When EmpowerID inventories AWS, it creates an account in the EmpowerID Identity Warehouse for each Amazon user account, a computer for each Amazon computer, a group for each Amazon group, and a special group called an RBAC-Only group for each Amazon role.

Additionally, EmpowerID provides Provisioning policies or Resource Entitlements that allow you to automatically provision Amazon accounts for any person within your organization based on their role. For more information on Resource Entitlements, see Configuring Provisioning Policies.



After ensuring you have met the prerequisites specified in the Getting Started with Directory Systems topic, you connect EmpowerID to AWS by doing the following:

  1. Creating an account store in EmpowerID for AWS.
  2. Configuring EmpowerID settings for the account store connection, including whether to provision EmpowerID Persons during inventory or in batches using the Account Inbox permanent workflow (recommended).
  3. Reviewing and configuring the attribute flow rules for the account store.
  4. Turning on inventory.
  5. Enabling the Account Inbox Permanent Workflow when ready—if you are using batch processing to provision Person objects from the inventoried user accounts. This is the recommended method.
  6. Monitoring Inventory.


To create an account store for AWS via the web site

  1. In the Navigation Sidebar, expand Admin, then Applications and Directories, and click Account Stores and Systems.
  2. Click the Actions tab, and then click the Create Account Store action.



  3. Select Amazon AWS from the list of system types and click Submit.



  4. On the AWS Settings page that appears, enter settings to connect to your Amazon instance to allow EmpowerID to discover and connect to it.



    1. Site Name - The address of your AWS site
    2. Client Key - The Access Key ID generated by Amazon for the service account
    3. Client Secret - The Secret Access Key generated by Amazon for the service account
    4. Tenant ID - The Tenant ID for your AWS site

  5. Click Submit. The Account Store and associated Resource System are created and appear in both the web application and in the Management Console.

To edit account store settings on the web

  1. In the Navigation Sidebar, expand Admin, then Applications and Directories, and click Account Stores and Systems.
  2. On the Account Stores tab, search for the account store you just created and click the link to go to its details page.



  3. On the Account Store Details page, click the Edit button or the name of the account store.



  4. In the edit view of the page, you can edit values in any of the enabled fields. In the General section, these are:
    • Display Name – Edit the name of the account store as it appears in the list of account stores.
    • Proxy Connection Account – Change the instance, user name, and password for the ServiceNow connection.
    • Account Store Proxy Shared Credential – Click in this box and press Enter to see a list of shared credentials in your system to use for the proxy connection.
    • Password Manager Policy – Select a password manager policy to use for the account. If not selected, it uses the Default Password Manager Policy.
    • Application ID – If the account store is a one-to-one match with a Tracking Only application, enter the Application Resource GUID of the application. (This value is supplied automatically if you select the Create a New Account Directory option when creating a Tracking Only application.)
    • Tenant ID – Enter the Tenant ID, if supplied by the connection account. (AWS uses this.)
    • Use Secure Binding – Toggle to bind accounts with encryption.
    • Show in Tree – Toggle to show the account store in the Locations tree.
    • Default User Creation Path  – Select a location in which to create users if none is specified.
    • Default Group Creation Path – Select a location in which to create groups if none is specified.
    • EmpowerID Group Creation Path – Select a location in which to create EmpowerID groups if none is specified.
    • Max Accounts per Person – Enter the maximum number of user accounts from this domain that an EmpowerID Person can have linked to them. This prevents the possibility of a runaway error caused by a wrongly configured Join rule. We recommended setting this value to 1 unless users commonly have multiple accounts and you want them to be joined to the same person.



  5. In the Features section, you can select any of these values:
    • Use for Authentication – 
    • Allow Search for User Name in Authentication – 
    • Allow Password Sync – Toggle to allow EmpowerID to sync password changes discovered during inventory.
    • Queue Password Changes – Toggle to have EmpowerID send password changes to the Account Password Reset Inbox for batch processing.
    • Queue Password Changes on Failure – Toggle to have EmpowerID send password changes to the Account Password Reset Inbox only when the change fails.
    • Allow Account Creation on Membership Request – Toggle to allow users without accounts to request group membership and automatically have an account created.
    • Batch Calls – 
    • Allow Attribute Flow – Toggle to allow attribute changes to flow between EmpowerID and the account store.
    • Allow Person Provisioning – Toggle to allow EmpowerID to create Person objects from the user records discovered during inventory.
    • Allow Provisioning – Toggle to allow EmpowerID to create new Groups in ServiceNow from requests discovered during inventory.
    • Allow Deprovisioning – Toggle to allow EmpowerID to delete Groups in ServiceNow based on requests discovered during inventory.
    • Automatic Person Join – Toggle to allow EmpowerID to join newly discovered accounts to people during the inventory process if they meet the Join Rule as specified by the Custom_Account_InventoryInboxJoinBulk SQL stored procedure.
    • Automatic Person Provision – Toggle to allow EmpowerID to provision EmpowerID people for new accounts discovered during the inventory process if they meet the Provision Rule specified by theCustom_Account_InventoryInboxGetAccountsToProvision SQL stored procedure.
    • Default Provision Business Role – Set a default Business Role to assign people if none is specified.
    • Default Provision Location – Set a default Location to assign people if none is specified.
    • Allow Business Role and Location Re-Evaluation – Toggle if you have multiple account stores to manage and want to specify a priority for each.
    • Business Role and Location Re-Evaluation Order – Enter a number to specify the priority of the account store for determining the Business Roles and Locations to assign to a Person. Account Stores with a higher value take precedence.
    • Recertify All Group Changes – Toggle to allow EmpowerID to generate recertification review tasks for all changes in ServiceNow Groups.



  6. When you have finished editing, click Save.

To create an account store for AWS

  1. Log in to the EmpowerID Management Console as an administrator.
  2. Click the application icon and select Configuration Manager from the menu.
  3. In Configuration Manager, select the Account Stores node and then click the Add New button above the grid.




  4. Select Amazon AWS from the Security Boundary Type drop-down and then click OK.




  5. In the Account Store Details screen that appears, do the following:
    1. Type the address to your AWS site in the Site Name field.
    2. Type the Access Key ID generated by Amazon for the service account in the Client Key field.
    3. Type the Secret Access Key generated by Amazon for the service account in the Client Secret field.
    4. Type the Tenant ID for your AWS site in the TenantID field.
    5. Click Save.



      EmpowerID creates the Amazon connection and opens the Account Store Details screen for the Amazon account store. This screen contains settings for configuring how EmpowerID manages the Amazon account store. Configuring this screen is discussed in the next section.





To configure EmpowerID for the account store

  1. In the General pane of the Account Store Details screen, tick the red sphere to a green check box for each of the following settings that you want to enable:
    • Allow Person Provisioning— If enabled, EmpowerID provisions a Person object for each user discovered in the account store.
    • Allow RET Provisioning —  If enabled, EmpowerID applies any Resource Entitlements policies to each person provisioned from an inventoried AWS account if those people are placed in a Business Role and Location that is targeted by a Resource Entitlement Policy.
    • Allow RET De-Provisioning —  If enabled, EmpowerID removes any Resource Entitlements received by the AWS users if those users no longer meet the criteria for those resources.
    • Allow Create Account On Membership Request — Select to allow users without accounts to request group membership and automatically have an account created.

  2. In the Inventory pane of the Account Store Details screen, do the following:
    1. If you are provisioning people during inventory, toggle the icon to the right of the Allow Automatic Person Provision On Inventory setting from a red sphere to a green check box.
    2. If you are provisioning people during inventory, click the Edit button to the right of Business Role for New Inventory Provision and select an appropriate Business Role for each person.
    3. If you are provisioning people during inventory, click the Edit button to the right of Location For New Inventory Provision and select an appropriate Location for each person.

If you want EmpowerID to provision Persons from the user accounts using the Account Inbox (recommended), you need to enable the Account Inbox permanent workflow. This is demonstrated below.

To enable the Account Inbox permanent workflow

  1. From the Navigation Sidebar of the EmpowerID Web interface, expand Admin > EmpowerID Servers and Settings and click Permanent Workflows.
  2. From the Permanent Workflows page, click the Display Name link for Account Inbox.



  3. From the View One page for the workflow that appears, click the edit link for the workflow.



  4. From the Permanent Workflow Details form that appears, select Enabled and then click Save. Based on the default settings applied to the workflow, EmpowerID will process 1000 of the user accounts in the Account Inbox every ten minutes, provisioning Person objects from those user accounts and joining them together based on the Join and Provision rules applied to the account store.

To monitor inventory

  1. From Navigation Sidebar, expand System Logs > Policy Inbox Logs and click Account Inbox.

    The Account Inbox page appears. This page provides tabbed views of all information related to processing new user accounts discovered in a connected account store during inventory. An explanation of these tabs follows.

  • Dashboard - This tab provides a quick summary of account inbox activity.
  • Not Processed - This tab displays a grid view of all inventoried user accounts not yet used to provision a new EmpowerID Person or joined to an existing Person. Any accounts that fail to meet the Join and Provision rules are displayed here as well.
  • Failed - This tab displays a grid view of any account joining or provisioning failures.
  • Ignored - This tab displays a grid view of all accounts ignored by the account inbox. Accounts are ignored if they do not qualify as user accounts.
  • Joined - This tab displays a grid view of all accounts joined to an EmpowerID Person. Joins occur based on the Join rules applied to the account store.
  • Processed - This tab displays a grid view of all accounts that have been used to either provision a new EmpowerID Person or joined to an existing EmpowerID Person.
  • Provisioned - This tab displays a grid view of all accounts that have been used to provision an EmpowerID Person. Provisioning occurs based on the Provision rules applied to the account store.
  • Orphans - This tab displays a grid view of all user accounts without an EmpowerID Person.
  • All - This tab displays a grid view of all user accounts and the status of those accounts in relation to the Account Inbox.

To confirm inventory

  1. From the Navigation Sidebar, navigate to Change Manager by expanding System Logs and clicking Audit Log.
  2. Type AWS in the Search field and press ENTER. You should records for your AWS users approved by EmpowerID System.
  3. If you have AWS groups, click the Group Membership Changes tab and search for your AWS groups. You should those groups and the group members.
  4. From the Navigation Sidebar, navigate to AWS Manager by expanding Pages and clicking AWS Manager. You should see a dashboard displaying your AWS account store information.
  5. Click through each tab of AWS Manager. You should the information relevant to that tab, as well as an Actions panel with a list of actions that you can perform against the selected resource or resource type. For example, if you select the EC2 Instances tab, you can view information about your EC2 instances, delete or disable those instances as well create new instances, among other things.


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