SNOW Ticket Integration Tables

ServiceNow Fields	EmpowerID Fields
Active	True
State	Pre-defined state value from permanent workflow (field name: `SNOWState`)
Priority	Pre-defined priority value from permanent workflow (field name: `SNOWPriority`)
Approval	Pre-defined approval value from permanent workflow (field name: `SNOWApproval`)
Opened_by	Business Request initiator
Requested_for	Target Person of Business Request
Description	Pre-defined description value from permanent workflow (field name: `SNOWRequestDescription`)
Short Description	Pre-defined short description value from permanent workflow (field name: `SNOWRequestShortDescription`)

ServiceNow Request Value	EmpowerID Business Request Value
GUID	ExternalProcessID
Request Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

SNOW Fields	EID Fields
Active	True
State	Pre-defined state value from permanent workflow (field name: `SNOWState`)
Priority	Pre-defined priority value from permanent workflow (field name: `SNOWPriority`)
Approval	Pre-defined approval value from permanent workflow (field name: `SNOWApproval`)
Opened_by	Business Request initiator
Request	SNOW Request GUID
Cat_item	Pre-defined approval value from permanent workflow (field name: `SNOWRequestedItemIdentifier`)
Requested_for	Target Person of Business Request
Description	Pre-defined description value from permanent workflow (field name: `SNOWRequestedItemDescription`)
Short Description	Pre-defined short description value from permanent workflow (field name: `SNOWRequestedItemShortDescription`)

ServiceNow Request Item Value	EmpowerID Business Request Item Value
GUID	ExternalProcessID
Request Item Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

EmpowerID Business Request Value	ServiceNow Request Value
Approved	Approved
Partially Approved	Approved
Rejected	Rejected
Cancelled	Cancelled

EmpowerID Business Request Item Value	ServiceNow Request Item Value
Approved	Approved
Rejected	Rejected
Cancelled	Cancelled