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Resources must be published to the IT Shop before eligible users can shop for access to those resources. Thus, when
setting eligibility for a resource, you should make sure the resource is published. If it is not, you can make it available by setting the
Publish in IT Shop property to
true.
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As an eligible user, point your browser to the IT Shop for your environment and authenticate as needed.
In the IT Shop, select the resource type for the resource you just published from the Resource Type drop-down filter.
Search for the resource you just published.
You should see a record for it with Request Access.
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See Also
Configure Eligibility