While accessing the Chatbot from the Microsoft Teams channel, you might experience a common error message like, "Sorry, authorization failed. Please contact your system administrator regarding your Teams account." This error occurs when your account isn't configured correctly to access the Chatbot.
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Deployed the Chatbot for your organization following the instructions given in Deployment & Configuration of EID Chatbot
Users from the organization's Azure AD tenant must be inventoried into EmpowerID. Please find details about Azure AD inventory here Azure AD SCIM Connector Features.
Inventoried Azure AD accounts must be linked to an EmpowerID person object.
The EmpowerID person object should be assigned the “EmpowerID Chat Bot Access" Management Role. You can find more information about the management role required here in Chatbot Management Roles.
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