Chatbot Authorization Error

Owned by Dev Raj Gautam
Last updated: Nov 20, 2023
1 min read

While accessing the Chatbot from the Microsoft Teams channel, you might experience a common error message like, "Sorry, authorization failed. Please contact your system administrator regarding your Teams account." This error occurs when your account isn't configured correctly to access the Chatbot.

 

Please read the reason below to learn more about the error.

Reason for the Error

Users who try to access the Chatbot will receive an error message if their accounts have not been inventoried into EmpowerID or if they fail to meet any of the requirements mentioned below. In order for an organization's users to use the Chatbot on channels like MS Teams, administrators must complete the necessary steps to ensure that the accounts have been properly inventoried into EmpowerID.

  • Deployed the Chatbot for your organization following the instructions given in Deployment & Configuration of EID Chatbot

  • Users from the organization's Azure AD tenant must be inventoried into EmpowerID. Please find details about Azure AD inventory here Azure AD SCIM Connector Features. 

  • Inventoried Azure AD accounts must be linked to an EmpowerID person object.

  • The EmpowerID person object should be assigned the “EmpowerID Chat Bot Access" Management Role. You can find more information about the management role required here in Chatbot Management Roles.