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Trying to upgrade Sonepar to Pre-requisites:

• installed the pre-requisites.

Installation:

• installed the version: 7.204.0.0

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Client is not aware of the empowerID setup and informed that EmpowerID has all their and EmpowerID will be completing everything from their end.

We have the lab credentials where due to their security, we cannot copy paste anything from outside their environment.

We were not having internet access to their server, due to this, we needed to share all the files with them, and they uploaded the files to the required paths and then we proceeded from our end.

Initially, the client did not have any pre-requites installed, which we had to install on the labs provided to us.

We manually took the database.bak file and downloaded the database file on their SQL server.

When we installed EmpowerID, we were getting error “Object Reference ID not set to an instance of an object “, in the configurator.

To resolve this error, we installed the EmpowerID.server.msi file and added to the configurator.

After the configurator was saved successfully, while trying to access their EmpowerID UI, we were getting error “403 Forbidden Access [You do not have permissions to view this directory or page using the credentials that you supplied.]” We granted the account Admin permissions to the server.

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• on the app server.

• installed the database on the app server.

• the configurator settings were saved properly.

• Admin

• permissions have been set on the account.

Error:

• When we try to browse the web UI, getting error: [500 - Internal server error]

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• trying to

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• Account has Admin rights on the server.

• Website URL is reachable via ping.

We found that there are few more pre-requisites pending so we ran the below command:

• install the pending pre-requisites, by running the command: Add-WindowsFeature Web-Server,Web-Basic-Auth,Web-Windows-Auth,Web-Cert-Auth,Web-Url-Auth,Web-Http-Errors,Web-Net-Ext,Web-Net-Ext45,WAS-Process-Model,Web-Dyn-Compression,NET-HTTP-Activation,Web-Mgmt-Console,Web-HTTP-Redirect,Web-Asp-Net45,NET-WCF-HTTP-Activation45,

• the client provided us internet access to their server to download the above pre-requisiteswe get the error: Argument not Valid, while trying to run the above command.

• when we run the above commandtry to add from the server manager, we are getting error: Argument not Valid in the PowerShellget error: “the request to add or remove features on the specified server failed.”

• still no change on the error of the web UI.