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Shared credentials are encrypted user names and passwords for privileged accounts that have been vaulted by your organization has vaulted. When you request a shared credential, you are requesting to "check out" the credential. If approved, you are able to see and use those credentials for a specified period of time. 

Request a shared credential

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  1. Log in to Resource Admin.

  2. Select

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  1. Credentials

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Search for the desired credentials.

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Click the record for the credentials to select them and then click the Request Access action.

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If prompted for your master password, enter it and then click OK.

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In the Request Check-Out dialog that appears, do the following:

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Access Begins – Select the date and time you want the access to begin.

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Time Requested (Minutes) – Enter the time needed in minutes for your session. 

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Justification – Enter the reason for your access request.

Click OK.

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  1. from the Resource Type dropdown and search for the desired credentials.

  2. Click the Request Access button for the shared credential.

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    This opens the request card for the credential.

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  3. Select the desired Access Type.

    • One Time Access – Select this option if you only need to check out the credential as a one-time event.

    • Pre-Approved – Select this option if you will need access to the credential on a regular basis. For example, if you need to access a machine frequently, you should select this option.

  4. Click Unlock.

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  5. Enter your master password and click OK.

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  6. Adjust the Start Date, Start Time, End Date, and End Time as needed, and then click Add to Cart.

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  7. Click the Cart at the top of the page to open it.

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  8. Add a comment as needed and click Evaluate Request.

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  9. Enter a Business Request Name. The text entered here helps identify the purpose of the request to potential approvers.

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  10. Click Submit.
    You should see a message saying the cart was successfully submitted with a tracking link.

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  11. To view the status, click the tracking link.
    Doing so opens the request in My Tasks.

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