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Excerpt

name	SNOW Fields

To associate ServiceNow Requests with EmpowerID Business Requests, the workflow creates ServiceNow Requests with the following pre-defined values from EmpowerID:

ServiceNow Fields	EmpowerID Fields
Active	True
State	Pre-defined state value from permanent workflow (field name: `SNOWState`)
Priority	Pre-defined priority value from permanent workflow (field name: `SNOWPriority`)
Approval	Pre-defined approval value from permanent workflow (field name: `SNOWApproval`)
Opened_by	Business Request initiator
Requested_for	Target Person of Business Request
Description	Pre-defined description value from permanent workflow (field name: `SNOWRequestDescription`)
Short Description	Pre-defined short description value from permanent workflow (field name: `SNOWRequestShortDescription`)

Excerpt

name	SNOW Request Values

Additionally, the workflow retrieves the GUID for each created ServiceNow Request and inserts them into the EmpowerID Business Request:

ServiceNow Request Value	EmpowerID Business Request Value
GUID	ExternalProcessID
Request Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

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