SNOW Ticket Integration Tables
- Phillip Hanegan
ServiceNow Fields | EmpowerID Fields |
|---|---|
Active | True |
State | Pre-defined state value from permanent workflow (field name: |
Priority | Pre-defined priority value from permanent workflow (field name: |
Approval | Pre-defined approval value from permanent workflow (field name: |
Opened_by | Business Request initiator |
Requested_for | Target Person of Business Request |
Description | Pre-defined description value from permanent workflow (field name: |
Short Description | Pre-defined short description value from permanent workflow (field name: |
ServiceNow Request Value | EmpowerID Business Request Value |
|---|---|
GUID | ExternalProcessID |
Request Number | ExternalProcessNumber |
snowResourceSystem.ResourceSystemGUID | ExternalResourceSystemID |
SNOW Fields | EID Fields |
Active | True |
State | Pre-defined state value from permanent workflow (field name: |
Priority | Pre-defined priority value from permanent workflow (field name: |
Approval | Pre-defined approval value from permanent workflow (field name: |
Opened_by | Business Request initiator |
Request | SNOW Request GUID |
Cat_item | Pre-defined approval value from permanent workflow (field name: |
Requested_for | Target Person of Business Request |
Description | Pre-defined description value from permanent workflow (field name: |
Short Description | Pre-defined short description value from permanent workflow (field name: |
ServiceNow Request Item Value | EmpowerID Business Request Item Value |
|---|---|
GUID | ExternalProcessID |
Request Item Number | ExternalProcessNumber |
snowResourceSystem.ResourceSystemGUID | ExternalResourceSystemID |
EmpowerID Business Request Value | ServiceNow Request Value |
Approved | Approved |
Partially Approved | Approved |
Rejected | Rejected |
Cancelled | Cancelled |
EmpowerID Business Request Item Value | ServiceNow Request Item Value |
Approved | Approved |
Rejected | Rejected |
Cancelled | Cancelled |