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Excerpt

name	SNOW Request Values

Additionally, the workflow retrieves the GUID for each created ServiceNow Request and inserts them into the EmpowerID Business Request:

ServiceNow Request Value	EmpowerID Business Request Value
GUID	ExternalProcessID
Request Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

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name	SNOW Request Item Fields

SNOW Fields	EID Fields
Active	True
State	Pre-defined state value from permanent workflow (field name: `SNOWState`)
Priority	Pre-defined priority value from permanent workflow (field name: `SNOWPriority`)
Approval	Pre-defined approval value from permanent workflow (field name: `SNOWApproval`)
Opened_by	Business Request initiator
Request	SNOW Request GUID
Cat_item	Pre-defined approval value from permanent workflow (field name: `SNOWRequestedItemIdentifier`)
Requested_for	Target Person of Business Request
Description	Pre-defined description value from permanent workflow (field name: `SNOWRequestedItemDescription`)
Short Description	Pre-defined short description value from permanent workflow (field name: `SNOWRequestedItemShortDescription`)

Excerpt

name	SNOW Request Item Values

ServiceNow Request Item Value	EmpowerID Business Request Item Value
GUID	ExternalProcessID
Request Item Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

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