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When you disconnect an Exchange mailbox, you remove the association between the mailbox and the Active Directory user account that previously owned the mailbox, setting the mailbox quota to 0.

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Note

Prerequisites

EmpowerID must be connected to an Active Directory domain with an Exchange organization that is connected as a resource system. For more information see Connect to Active Directory and Configuring Exchange Management (On-Premise).

To disconnect an Exchange mailbox in EmpowerID

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Procedure

  1. On the navbar, expand the Object Administration section and click Mailboxes.
    This directs you to the ‘Find Exchange Mailboxes’ page.

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  2. Under ‘General Actions,’ click Disconnect Mailbox.

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  3. Search for the mailbox you

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  1. wish to disconnect and

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  1. tick the

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  1. box for

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  1. the desired mailbox to

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  1. select it.

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  2. Repeat step 3 for any other mailboxes you need to disconnect.

  3. When ready, click Next to continue.

  4. Click Submit to close the Operation Execution Summary.

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To verify that the mailbox was disconnected in EmpowerID

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EmpowerID Logging

EmpowerID maintains permanent logs of all activity and transactions that occur in the system. You can view the log for disconnected mailboxes by doing the following:

  1. On the navbar, expand the System Logs section and click Audit Log.

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  1. Select the Audit Log tab

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  1. and search for

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  1. ‘Disconnect Mailbox

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  1. .
    You should see

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To verify that the mailbox was disconnected in Exchange

On your Exchange server, run the below PowerShell cmdlet, substituting the identity with that of the mailbox you just disconnected.

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languagepowershell

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  1. records for all disconnected mailboxes.

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