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Excerpt

name	SNOW Fields

To associate ServiceNow Requests with EmpowerID Business Requests, the workflow creates ServiceNow Requests with the following pre-defined values from EmpowerID:

ServiceNow Fields	EmpowerID Fields
Active	True
State	Pre-defined state value from permanent workflow (field name: `SNOWState`)
Priority	Pre-defined priority value from permanent workflow (field name: `SNOWPriority`)
Approval	Pre-defined approval value from permanent workflow (field name: `SNOWApproval`)
Opened_by	Business Request initiator
Requested_for	Target Person of Business Request
Description	Pre-defined description value from permanent workflow (field name: `SNOWRequestDescription`)
Short Description	Pre-defined short description value from permanent workflow (field name: `SNOWRequestShortDescription`)

Additionally, the workflow retrieves the GUID for each created ServiceNow Request and inserts them into the EmpowerID Business Request:

Excerpt

name	SNOW Request Values

ServiceNow Request Value	EmpowerID Business Request Value
GUID	ExternalProcessID
Request Number	ExternalProcessNumber
snowResourceSystem.ResourceSystemGUID	ExternalResourceSystemID

...

Excerpt

name	SNOW Request Status Values

EmpowerID Business Request Value	ServiceNow Request Value
Approved	Approved
Partially Approved	Approved
Rejected	Rejected
Cancelled	Cancelled

Excerpt

name	SNOW Request Item Status

EmpowerID Business Request Item Value	ServiceNow Request Item Value
Approved	Approved
Rejected	Rejected
Cancelled	Cancelled

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