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To integrate ServiceNow Ticket integration with EmpowerID, the Workflow to Run on Step Ready setting needs to be set to CreateSnowRequestForBR. This ensures that the Pre-Step Approval Workflow Job processes Business Requests and Business Requests Items for ServiceNow integration.

  1. On the EmpowerID navbar, browse to the “No Code Flows” page by expanding Low Code/No Code Flows and clicking No Code Flows.

  2. On the No Code Flows page, select the Business Request Types tab.

  3. Search for ITShop and click the Edit link for the Business Request Type.

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  4. Verify Workflow To Run On Step Ready is set to Create Snow Request For BR. If it is not, select it from the dropdown and save your changes.

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