ServiceNow Connector

EmpowerID enhances ServiceNow's service management capabilities, providing an end-to-end secure automation platform for critical processes. By automating identity lifecycle and access, EmpowerID bolsters security by minimizing human errors and potential security issues linked with manual user creation and access assignment in ServiceNow. EmpowerID integrates an Orchestration Pack directly within ServiceNow systems, enabling comprehensive business workflows with an accurate catalog of requestable entitlements from on-premise and cloud systems. It also supports account provisioning, access assignment, and secure delegation of administrative privileges in compliance with Zero Trust security models, providing a unified, granular security model overlay.

Furthermore, EmpowerID's robust compliance and recertification tools facilitate effortless auditing for ServiceNow teams, ensuring clear visibility and control over various ServiceNow environments. It maintains an updated audit and offers control over access across all ServiceNow tenants. EmpowerID's Orchestration Pack syncs with the Identity Warehouse, maintaining a current list of requestable groups and roles, thus enabling access requests from the familiar ServiceNow Service Catalog. Finally, EmpowerID's AI-powered chatbot facilitates secure self-service automation for repetitive tasks, such as password reset, access requests, and vaulting personal or shared credentials. Users can access this service via various channels, including SMS, Teams, web, mobile, and the ServiceNow portal.