The ServiceNow connector lets you create, synchronize, and manage ServiceNow users, groups, roles, locations, companies, user roles, and group membership within EmpowerID. This topic demonstrates how to configure and use the connector.
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To connect EmpowerID to ServiceNow, you need a ServiceNow account. You also need the following from ServiceNow to create your Account Store.
*Your ServiceNow instance is part of the URL that you use to log in. It is the bold portion of this example URL: https:// dev12345.service-now.com/navpage.do These values authenticate EmpowerID to ServiceNow. You can also configure a Provisioning policy that allows you to automatically provision ServiceNow accounts for certain users. For more information, see Creating a Provisioning Policy for ServiceNow Accounts. |
When you connect EmpowerID to ServiceNow and configure your ServiceNow Account Store, the first time you run inventory, EmpowerID discovers all of the users, groups, memberships, roles, locations, companies, and user accounts in ServiceNow and creates them in the EmpowerID data warehouse. Subsequent inventory runs update any changes occurring since the LastTimeStamp value tracked by the ServiceNow connector. For more information about how the values map between ServiceNow and EmpowerID, expand the section below.
To create an account store for ServiceNow via the web site
Select ServiceNow from the list of Security Boundary types and click Submit.
On the ServiceNow Settings page that appears, enter settings to connect to your ServiceNow instance to allow EmpowerID to discover and connect to it.
To edit account store settings on the web
On the Account Store Details page, click the Edit button or the name of the account store.
In the edit view of the page, you can edit values in any of the enabled fields. In the General section, these are: