When the server hosting EmpowerID changes, the proxy information for the Cloud Gateway needs to be updated to reflect that change. This requires changing the proxy configuration for the installed Cloud Gateway Client.
Follow this procedure only if your EmpowerID server hosting has changed. This is not required to set up the Cloud Gateway Client for the first time.
This procedure requires you to modify the RemoteRuntimeWorkerProcess.exe.config file. Before modifying the file, please make a backup copy that you can use to restore the original file if necessary.
Change the Proxy Configuration
Navigate to the installation directory of Cloud gateway. The default location of the installation is C:\Program Files\TheDotNetFactory\Cloud Gateway.
Find a config file named RemoteRuntimeWorkerProcess.exe.config. Open the file in any text editor.
Navigate to the Proxy section of the file and replace the value of the old server with the new one.
Restart the “EmpowerID Remote Agent Service” for the new settings to take effect.