Shared Folders must be published to the IT Shop before eligible users can shop for access to those folders. Thus, when setting eligibility for a shared folder, you should make sure the shared folder is published to the IT Shop. If it is not, you can make it available by setting the Publish in IT Shop property to true.
Publish a Shared Folder
On the navbar, expand Object Administration and select Shared Folders.
This directs you to the Find page for Shared Folders.
From the Non Home Folders tab, search for the shared folder you want to make available in the IT Shop.
Click the Share Name link to navigate to the View One page for the folder.
On the View One page, click the Display Name link to put the folder in edit mode.
Select Publish in IT Shop.
Save your changes.
Verify the resource is in the IT Shop
After you have followed the above steps to make a resource available in the IT Shop, you can verify the resource has been published to the IT Shop by doing the following. Please note that users need to be eligible for the resource to see it.
As an eligible user, point your browser to the IT Shop for your environment and authenticate as needed.
In the IT Shop, select the resource type for the resource you just published from the Resource Type drop-down filter.
Search for the resource you just published.
You should see a record for it with Request Access.
