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Configure Eligibility for Management Roles
Eligibility rules allow you to restrict who can and cannot see and shop for IT resources that you have enabled for the IT Shop. Users added as eligible assignees for specific resources can shop for those objects in the IT Shop.
Add eligibility
On the navbar, expand Role Management and select Management Roles.
Select the All Roles tab and then search for the Management Role to which you want to add eligibility.
Click the Management Role link for the role.
On the ViewOne page that appears, select the Advanced tab and then select the Eligibility sub-tab.
You should see four eligibility rules:Resources Members Eligible to Request (As Actor) – Allows you to specify the resources that members of the Management Role are eligible to request from the IT Shop, as well as the eligibility type for each of those resources.
Resources Members May Not Request (As Actor) – Allows you to specify the resources that members of the Management Role are excluded from requesting. Resources added here will not be visible to any members of the Management Role, even if they are eligible to request those resources by virtue of another assignment.
Who is Eligible to Request (As Resource) – Allows you to specify who is eligible to request membership access to the Management Role, as well as the eligibility type for each of those potential members.
Who is Excluded from Requesting (As Resource) – Allows you to specify who is not eligible to shop for membership access to the Management Role.
Expand the accordion corresponding to the type of eligibility rule you want to assign to the Management Role and follow the steps outlined for that eligibility rule.
Remove Eligibility
On the navbar, expand Role Management and select Management Roles.
Select the All Roles tab and then search for the Management Role from which you want to remove eligibility.
Click the Management Role link for the role.
On the ViewOne page that appears, select the Advanced tab and then select the Eligibility sub-tab.
Expand the accordion that corresponds to the eligibility assignment you want to remove.
Click the trash can icon beside the assignment you wish to remove.
Click Submit.