IAM Shop User Experience

Navigating the IAM Shop

When users log in to the IAM Shop, they can see the pages and controls to which their roles grant them access. (See IAM Shop Management Roles for access granted.) In the below image, the logged-in user has full access to the IAM Shop and can see all pages and controls.

IAM Shop User Interface for Users with Full Access

From the IAM Shop, users can shop for roles or other published resources and request access to those objects. This requesting action is known as submitting a Business Request.

The IAM Shop application includes the following controls. Not all users will see all controls depending on their access to the IAM Shop,

Control	Description

Control	Description
Navigation Sidebar	Allows users to navigate from the IAM Shop to other EmpowerID applications
Resource Panel	Provides a grid or card view of the resources the user can request. Each record can be clicked to open a pane containing an Overview of the request and a Process Steps view from which users can see how far along the approval process the request is. Users can view and add comments here as well.
Shopping Cart	The shopping cart contains requested business items the user has requested but not yet submitted. Users who are shopping for themselves and others will see multiple shopping carts, one containing their items and the others containing items requested for others.
Manage Access Page	The Manage Access page provides users with views of their current access, filtered by the selected resource type (Management Roles in the below image). Users caccess this page by selecting Manage Access. Once on the page, they can submit requests to revoke their access to a given resource item by clicking the Revoke button.
Workflows Page	Provides a list of workflows the current user can initiate against the selected resource type. The below image shows workflows that can be initiated against groups. Users must have access to the page and the right to initiate the workflows to see them in the IAM Shop.
Filter Pane	Provides filters to allow users to selectively filter the resources they see.
Filters
Resource Type	Filter available resources by resource type. Available resource types include: Groups Business Roles Applications Azure Licenses Azure Roles Management Roles Mailboxes Shared Folders Computers Credentials
Shopping For	Shop for yourself or another person.
Show Only Pre-Approved	Filter to show only resources user is pre-approved to receive via Eligibility policies. This filter appears only when shopping for groups, Business Roles, Management Roles, and computers.
Suggest Additional Resources	Filter to show additional resources suggested for the user via Eligibility policies. This filter appears only when shopping for groups, Business Roles, and Management Roles.
Target System	Filters available Application Roles based on the selected Account Store Type and/or Account Store. Select Account Store Type allows users to filter groups to display only those belonging to Account Stores configured with the selected Account Store Type. Account Store Type is a configurable setting that can be used to logically categorize Account Stores. Select Account Store allows users to filter groups to display only those belonging to the selected Account Store. To be a filter option, Account Stores must have the Is Visible in IAM Shop property set to true. The filter is used in conjunction with the selected Account Store Type filter to display groups belonging to the selected account store. Groups existing in other account stores are excluded.
Applications	Filter to show only the groups or roles that can be requested for a specific application. This filter appears only when shopping for groups, Business Roles, and Management Roles.
Business Domains	Filter available roles by Business Domain. This filter appears only when shopping for Business Roles and Management Roles.
Business Functions	Filter available groups and roles by Business Functions. This filter appears only when shopping for groups, Business Roles, and Management Roles.
Rights	Filter available roles by external system rights granted to those roles. This filter appears only when shopping for groups, Business Roles, and Management Roles.
Application Processes	Filters available groups based on the selected process. This filter appears only when shopping for groups.
Shop by Reference Person	Filters available resources to show only those given to the referenced person. This is useful for quickly requesting access to the same resources of the referenced person. The user shopping must be able to view the reference person and have the same eligibility to see that person’s resources.
Advanced Search	Provides advanced search capabilities to further filter resources.

Shopping for resources

Users access the IAM Shop to request resources they are eligible to receive or to activate resource assignments they are preapproved for. This requesting action is known as creating or submitting a “Business Request.” Once a Business Request is submitted, EmpowerID routes it for approval based on the Approval Flow policies configured for the requested resource.

The following demonstrates a typical IAM Shop user experience.

The user accesses the IAM Shop and filters the available resources to those for which that user is shopping.
The user clicks the Request Access button for a specific resource, which opens a panel with more information about the resource and options for requesting access.
Users then click Add to Cart to add the requested resource to their cart.
When ready to review the items in their carts, users click the cart icon to open the shopping cart.
When ready to submit their requests for approval, users do the following:
- Enter a Business Request Name.
- Optionally select a due date.
- Optionally add a comment.
- Click Submit.
Once successfully submitted, a window appears stating that the cart was successfully submitted with a link to track the request's status.
Clicking the link directs the user’s browser to the My Request page of the My Tasks application with the Overview card for the request open. Overview cards allow users to view details about their requests and the number of approvals needed for access to be granted.

Using the Manage Access Page

The Manage Access page lets users view their current access, filtered by resource type.

What can users do on this page?

Users can search for a specific resource assignment.
Users can view the details about a particular resource assignment by clicking the Details button.
Users with the authority to revoke their access to a resource can do so by clicking the Revoke button.
Users with the appropriate access can view the resources another person has access to by selecting that person in the Manage For field. Users must have access to view the person and the person’s resources to do so.
Users can view any resources they have access to that are limited to specific dates and times by toggling the Show Time Constrained button.
Users can view pending requests by clicking the View Pending Access button. Clicking the button directs the user’s browser to the My Requests View of the My Tasks application.
Users can activate login sessions for computers by clicking the Unlock button.

Using the Workflows Page

The Workflows page provides authorized users with workflows that can be initiated against a particular resource type. Users select the desired resource type and navigate to the Workflows page to view the workflows available for a resource type. The below image shows the workflows available for the Credential resource type.