User Experience - Email Notifications

When users request access to resources published in the IAM Shop, they generate "Business Requests," which trigger notification events in EmpowerID. These events can also be triggered by various interactions with the request, such as adding a comment. Administrators and other business users may receive numerous notifications, and some users might prefer not to receive an email notification for every event.

In addition to these notifications, Expiring Access notifications alert users to any access they have that will expire soon, allowing them to take appropriate action to maintain their access.

If your organization permits, users can customize their email notification preferences, change the frequency of these emails, or choose not to receive email notifications at all. Users can make these adjustments from the Email Notifications page within MyIdentity.

To configure email notifications, users need to do the following:

1. In MyIdentity, click the Page drop-down and select Email Notifications.
   
   

   Open

   

   
   Users will see three configurable options:

   • They can choose to enable or disable email notifications

   • If email notifications are enabled, they can choose to receive, not receive, and configure the frequency of digest emails on:

     • all open or recently closed requests for the subscriber,

     • all requests initiated by the subscriber,

     • all pending To Do tasks for the subscriber.  

   • They can choose to receive event emails for each event generated for a Business Request involving them. Event emails include those related to the person as:

     • an initiator,

     • an approver,

     • a target person,

     • a potential approver,

     • the manager of an initiator,

     • the manager of a target person,

     • request, item, and approval commenter

2. To enable or disable email notifications, users simply toggle between Yes and No, depending on their preference.
   
   

   Open

   

    

3. For each category of emails, users toggle between Yes and No, to specify whether they want to receive emails for that category. For example, if users want to receive an email reminder of their To Do tasks, they select Yes for that category.

4. For functions and risk reports, users who are local risk or function owners can select whether they want to receive these reports via email and how often they want to receive the email. Frequency options include daily, weekly, monthly quarterly and yearly.
   
   

    

5. For digest emails, users select whether they want to receive them and how often they want to receive the email. Frequency options include daily, weekly, monthly quarterly and yearly. Digest email categories include:

   • Reports on open or recently closed requests for the subscriber or initiated by the subscriber

   • Reports on any access they have that will expire soon

   • Reports on pending tasks to do for the subscriber