Localizing Emails

Localized emails are email templates that you can add to the email messages collection to be sent automatically in response to predetermined policies, such as a password expiration notice, or to meet the needs of a linguistically diverse corporate setting. You can tailor these messages in the EmpowerID web application.

By default, the operations associated with email notifications send the email notifications (Email Message ID 1-21) for their type of operation (Single Resource, Two Resources, and Three Resources). This ensures emails are sent when there is an approval without your developers needing to create new emails for every new operation. However, you do not have to use the default emails, and developers can specify their own custom emails in Workflow Studio for the operation activity in question.

EmpowerID sends automated email notifications to users in a number of scenarios. (For more information, see Configuring EmpowerID Email Send Options.) You can customize and translate each email from the Localized Emails page so that the version sent to each user is based on the user's preferred language setting.

How to customize an email

1. On the navbar, expand Admin, then Miscellaneous, and click Localized Emails.

2. On the Emails tab, search for the email that you want to customize, and click the Display Name link to open it.

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3. In the Email Template Details page that appears, click the Edit button to open the edit view of the email.

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4. In edit view, you can resize the Email Body box using the grab handle at the bottom right corner.

    

5. Make changes to customize the email using HTML, or clear the IsHTML checkbox to write it in plain text. 

6. When you have finished, click Save.

To localize an email

1. On the navbar, expand Admin, then Miscellaneous, and click Localized Emails.

2. On the Emails tab, search for the email that you want to localize, and click the Display Name link to open it.

    

3. In the Email Template Details page that appears, expand the Localized Messages accordion and then click the Add button.

    

4. In the dialog that appears, select the Locale to use, select IsHTML if you want to write the email using HTML, and then write the translated values for each field.

    

5. When you have finished translating, click Save. The localized message appears in the grid.
   
   
   

   
   
   
   

To add a new email

1. On the navbar, expand Admin, then Miscellaneous, and click Localized Emails.

2. Click the Add button above the grid.
   
   

    

3. In the Email Template Details page that appears, in the Name, Display Name, Description, and Email Subject fields, type "Terminate Person Workflow Initiated."
   
   

    

4. In the EMail Body field, type the following text: "The {RequestWorkflow.FriendlyName} has been initiated by {Initiator.FirstName} {Initiator.LastName}."

5. Click Save. The workflow is appended to the list of emails. If you open it for editing and expand the Formatters accordion, you can see that the Wildcard DOT Notation Formatter appears by default. This replaces wildcards with values at runtime.

6. You can now link the new email to an Alert that sends the email each time the workflow is initiated.