Keyboard Navigation and Accessibility Features in the IAM Shop

The IAM Shop is designed to be fully usable without a mouse. All primary workflows — requesting access, managing assignments, browsing workflows, and working with credentials — are reachable and operable using keyboard alone. The application also supports screen readers and other assistive technologies through semantic markup, labeled controls, and announced state changes throughout the interface.

This article describes the keyboard interactions available in each area of the IAM Shop and documents known limitations in the current release.

The IAM Shop includes the following visual accessibility improvements across the interface:

• Color contrast — The default blue and gray values used throughout the application have been updated to improve contrast, targeting a minimum ratio of 3:1 against adjacent surfaces and 4.5:1 for text. This applies to labels, table headers, search fields, and form controls.

• Focus indicators — Every interactive control displays a visible focus outline when it receives keyboard focus. In areas with dense layouts or scrolling containers, focus rings are inset to prevent them from being clipped by surrounding content.

The following keys apply across the IAM Shop regardless of which area you are working in.

The layout reserves space above focused elements to account for the application header height, so content scrolled into view by keyboard focus is never hidden beneath the header.

The IAM Shop exposes semantic information to screen readers throughout the interface:

• Announced state changes — Controls that expand, collapse, or change selection announce their updated state. The filter panel toggle announces whether filters are shown or hidden. Advanced search panels announce when they become active.

• Hidden inactive content — Inactive tab panels and collapsed panels are removed from the accessibility tree, so screen readers do not announce content that is not visible.

• Labeled controls — Icon-only controls carry descriptive labels. Disabled controls are marked as inactive so they are not announced as operable.

• Live regions — Asynchronous content updates, such as search results loading, are announced without interrupting the user's current position.

The IAM Shop includes two tree implementations, both fully keyboard-navigable.

Standard tree (used in most areas)

Explorer tree (used in folder and location pickers)

Dialogs in the IAM Shop are labeled with a title and, where applicable, a description that screen readers announce when the dialog opens. Focus is trapped within an open dialog so keyboard users cannot navigate behind it. When a dialog closes, focus returns to the control that opened it. Close controls within dialogs are labeled for assistive technologies.

The following limitations are documented in the current release:

• Advanced People Finder launcher — Responds to Enter only. Space does not open the finder on this control.

• Inconsistent Enter / Space support — Not every custom control responds to both Enter and Space. Where only Enter is documented above, Space has not been verified for that control. Prefer Enter when Space does not produce the expected result.

• Focus indicator consistency — Focus outlines are visible across most controls but may not be visually uniform in all areas. Consistency is an ongoing improvement.

• Keyboard and Accessibility Support in My Identity — Keyboard reference for the My Identity application

• Keyboard and Accessibility Support in My Tasks — Keyboard reference for the My Tasks application

• Keyboard and Accessibility Support in Resource Admin — Keyboard reference for the Resource Admin application