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  1. On another device, such as your workstation, login to EmpowerID using your credentials. You should see a message stating that your account requires multi-factor authentication.

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  2. Open the EmpowerID App on your device and press Scan.

  3. Press OK to give EmpowerID access to your mobile device's camera.

  4. The device's camera will open and start waiting for the QR code.

  5. Scan the QR code displayed in your browser.

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  6. Upon successful registration, you should see your account registered in the application. You can now authenticate using the EmpowerID Mobile app.

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You can register multiple devices for an EmpowerID account. Similarly, multiple accounts can be registered to the same device.

If your EmpowerID person already has registered a mobile phone, you will not see the QR code during login to add another. You may return to this initial state by having an admin delete your Mobile Phone MFA Asset.

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Next Steps

Register a mobile device

Send a push notification

Submit an authentication code

View account info

Edit the name of an account

Delete an account from the EmpowerID Mobile Authenticator

Change Password

Forgot your password

Change Language