User Experience - Email Notifications

When users request access to resources published in the IAM Shop they create what is known as “Business Requests,” which raise notification events in EmpowerID. Additionally, each time the request is interacted with at some level, such as a comment being added to it, additional notification events are raised. These events can be numerous for administrators and other types of business users, and users may not want to receive an email notification each time an event occurs. When that is the case – and your organization allows them to do so – users can selectively pick only those email notifications they care to receive, change the frequency of those emails, or chose not to receive email notifications altogether. Users do this from the Email Notifications page of MyIdentity.

To configure email notifications, users need to do the following:

1. In MyIdentity, click the Page drop-down and select Email Notifications.
   
   

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   Users will see three configurable options:

   • They can choose to enable or disable email notifications

   • If email notifications are enabled, they can choose to receive, not receive, and configure the frequency of digest emails on:

     • all open or recently closed requests for the subscriber,

     • all requests initiated by the subscriber,

     • all pending To Do tasks for the subscriber.  

   • They can choose to receive event emails for each event generated for a Business Request involving them. Event emails include those related to the person as:

     • an initiator,

     • an approver,

     • a target person,

     • a potential approver,

     • the manager of an initiator,

     • the manager of a target person,

     • request, item, and approval commenter

2. To enable or disable email notifications, users simply toggle between Yes and No, depending on their preference.
   
   

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3. For each category of emails, users toggle between Yes and No, to specify whether they want to receive emails for that category. For example, if users want to receive an email reminder of their To Do tasks, they select Yes for that category.

4. For functions and risk reports, users who are local risk or function owners can select whether they want to receive these reports via email and how often they want to receive the email. Frequency options include daily, weekly, monthly quarterly and yearly.
   
   

    

5. For digest emails, users select whether they want to receive them and how often they want to receive the email. Frequency options include daily, weekly, monthly quarterly and yearly.