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SNOW Ticket Integration Tables

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ServiceNow Fields

EmpowerID Fields

Active

True

State

Pre-defined state value from permanent workflow (field name: SNOWState)

Priority

Pre-defined priority value from permanent workflow (field name: SNOWPriority)

Approval

Pre-defined approval value from permanent workflow (field name: SNOWApproval)

Opened_by

Business Request initiator

Requested_for

Target Person of Business Request

Description

Pre-defined description value from permanent workflow (field name: SNOWRequestDescription)

Short Description

Pre-defined short description value from permanent workflow (field name: SNOWRequestShortDescription)

ServiceNow Request Value

EmpowerID Business Request Value

GUID

ExternalProcessID

Request Number

ExternalProcessNumber

snowResourceSystem.ResourceSystemGUID

ExternalResourceSystemID

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