By default, EmpowerID is configured to use SMTP as the provider for email delivery. However, SMTP is not the only provider option. You can elect to use Exchange Web Services (on-premise or Office 365) or both SMTP and Exchange Web Services (EWS). If you choose to use both providers, you order the precedence by setting the priority for each. The provider with the lowest priority has the higher precedence. By default, SMTP has precedence over EWS. You can change this at any time in the EmpowerID Web interface.
You can configure EmpowerID to process emails differently, depending on your scenario. These scenarios include the following:
On the EmpowerID System Settings page, enter EmailSmtp in the Search field and press ENTER.
You should see all SMTP email configuration settings in the grid. Beyond the EmailSmtpEmailProviderMailServersetting mentioned above, the following settings are relevant when configuring EmpowerID for authenticated SMTP delivery:
When configuring EmpowerID for authenticated SMTP, the account used for reading and processing emails takes precedence over the EmailSmtpEmailProivderFromAddress setting. |
• EmailSmtpEmailProivderMailboxAccountID — This specifies the user account EmpowerID uses to authenticate to the SMTP server, as well as to send automated responses on behalf of the system. This account needs to have its password vaulted in EmpowerID.
If you are using a mail delivery system other than Exchange that supports SMTP, then you need to create a tracking-only account store and add an account with the appropriate credentials, as well as a user principal name, for that system to that account store. You then vault the password for that user account. For information on creating tracking-only account stores, see Creating Tracking-Only Account Stores. • EmailSmtpUseTLS — This specifies whether EmpowerID should use TLS to connect to the SMTP server. EmailSmtpEmailProviderUseSSL must be set to true for this setting to have effect. If set to false and EmailSmtpEmailProviderUseSSL is set to true, EmpowerID uses SSL to connect to the SMTP server. |
For EmpowerID to process email approvals, the task or operation being approved or rejected must have the EnableBulkApproval set to true. This is set in Workflow Studio. |
If you are using SMTP, follow the procedure outlined in the Configuring EmpowerID for authenticated SMTP Delivery section, including vaulting a user account; otherwise, following the procedure outlined in the Configuring EmpowerID for EWS section. After completing those steps, do the below steps. |
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