Unlock a Locked-Out Person

If someone enters an incorrect password multiple times while trying to log in to EmpowerID within the time frame specified by the Password Manager policy assigned to them, they will be locked out for a duration specified in the policy. During this lockout period, the affected person won't be able to access EmpowerID even if they provide the correct password later.

Users can now unlock their accounts directly through the chatbot without having to log in to the web interface. This makes the process of account unlocking more convenient and user-friendly. The EmpowerID Chatbot simplifies the account unlocking process, making accessing their accounts significantly easier.

Unlock a User

Follow the instructions below to unlock a user who is locked in EmpowerID.

Type Help in the Chatbot to bring up the options menu.
Look for the "Things to Do" button and click on it.
Find the "Self-Service" button and click on it to access the self-service workflows.
In the self-service workflows, click "Helpdesk - Unlock a locked-out User."
The bot will prompt you to provide the login/email of the locked-out user. Enter the correct login/email of the user that you wish to unlock.
The bot will display the person's details if the provided username is correct. Click on "Verify" to confirm that the user details are accurate. If the displayed user is not the correct one, click on the "Another User" button to provide a different name and search again. The bot will provide details for the newly specified user.
The bot will present the security question and answer set up by the locked-out user during enrollment for the help desk password reset. Verify the question and answer provided. Click on "Answered Correctly" to proceed with the unlocking process. Alternatively, if there is an issue or discrepancy in the answer, click on "Fail" to cancel the process.
Once unlocked, the user should be able to log in to EmpowerID using their credentials.