Enable Disabled User Accounts

Administrators can enable user accounts that have been disabled in EmpowerID, allowing them to reactivate access for users who need to return to the system. This article demonstrates the steps to enable a single or multiple user accounts simultaneously.

Before you begin, ensure you have administrative access to enable disabled user accounts in EmpowerID. SeeAccess to User Accounts and Groups for the needed access.

Procedure

1. On the navbar, expand Identity Administration and click User Accounts.

2. Click the Manage Account Wizard action.
   
   

   Open

   

    

3. Search for the user account you want to enable and then check the box beside the record returned for that account.

   Open

   

4. Repeat step 3 for each disabled user account you want to enable.

5. When ready to proceed, click Next.
   
   

6. Select Enable user accounts and then click Next to proceed.
   
   

7. Click Submit to close the Operation Execution Summary.

8. Select one of the following options and click Submit.

   • Do you want to manage the same account(s)?

   • Do want to manage different account(s)?

   • Do you want to finish the workflow?