EmpowerID Quick Start
Welcome to EmpowerID! Your organization has implemented EmpowerID to help you keep your user information secure and manage your access to its IT resources. This topic will help become more familiar with EmpowerID so that you can quickly get about your business, accomplishing what you need to do as efficiently as possible. If you are a new user, this topic is the place to begin as it shows you the basics of using EmpowerID from your first login. Once you understand the basics, you can select any topics that are relevant to you and your organizational situation.
What is EmpowerID?
EmpowerID is an Identity and Access Management platform that makes it easy for organizations to securely manage their IT resources.
How Do I Start?
To get started with EmpowerID, you open your browser and go to the login page for your organization. The URL for this page should look something like https://eid.yourorganization.com/ui, where "eid" represents the name of your organization's EmpowerID server. The page you see should look something like the below image. In the image, there is only one login option, the default EmpowerID login. Depending on how your organization has configured the page, you may have more login options and the page may be themed differently.
Once you reach the page, do the following:
Enter your credentials and click Login. If you are logging in with your EmpowerID account, you do not need to include your organization's UPN suffix (i.e., @yourorganization.com).
After logging in, you may be directed to a number of different pages before gaining access to your organization's portal. These pages can included the following:Multi-Factor Authentication page — This page appears if your organization has set up Multi-factor authentication (MFA). Multi-factor authentication enhances the security of your account by using a secondary method to verify your identity. Depending on how your organization has set up MFA, you may be required to pick from one or more secondary methods or have the option to select none.
In the below image, MFA is limited to Device Registration and is optional.
Edit Person Demographics page — This page gives you the opportunity to provide personal information about yourself, such as your personal email or mobile phone number.
If you are directed to this page, you need to provide your personal email address, your mobile phone number and the name of your mobile phone provider before you can proceed.
Password Reset Center page — This page contains a series of password challenge questions that you answer in order to identity yourself to EmpowerID in the event you forget your password and need to reset it.
If you are not directed to the enrollment page, this means your organization does not allow you to reset your password. If that is the case, the first page you will see is your personal home page.
Answer the questions presented to you and then click Submit.
After enrolling for password self-service reset (if that is your organization's policy), EmpowerID directs you to the home page that your organization has set for you. In the below image, that page is your personal dashboard. This dashboard allows you to quickly view panes of the most pertinent information about your activity within EmpowerID. An explanation of the dashboard panes follows the image.My Open Tasks — In EmpowerID, tasks represent pieces of work that can be performed by an authorized user against an IT resource, and open tasks are those pieces of work that have been initiated, but not yet completed. If you are a user authorized to complete an open task, it appears in this dashboard pane.
My Tasks by Status — This pane provides a pie chart view of your tasks, with those tasks showing as open, rejected and approved.
My Requests by Status — In EmpowerID, requests represent actions that you have initiated against a resources for which you do not have the necessary access to complete. When this is the case, EmpowerID sends your request to other people with the ability to approve (or reject) your request. This pane provides a pie chart view of your requests, with those requests showing as open, rejected and approved.
My Last 10 Login Failures — This pane displays the last 10 attempts to login that failed. This allows you to keep track of any login failures and may help you spot attempts by another user to fraudulently use your account.
My Recent Activities — This pane displays a list of all tasks you have performed on the site.
My SSO Apps By # of Logins — In EmpowerID, SSO Apps are Web applications that require you to authenticate, but do not support federated SSO (single sign-on). In these cases, EmpowerID provides the ability for you to still SSO to those applications through its browser extension. If you have accounts that EmpowerID knows about in these types of applications, your login activity to those applications (from EmpowerID) appears in this pane.
What is the purpose of the other elements I see?
Beyond your personal dashboard, you should see a number of elements common to each page. These elements are as follows:
Navigation Sidebar — The Navigation Sidebar is how you move through the pages of the EmpowerID Web site and search for people and other types of resources. The amount of resources for which you can search and the number of pages available to you differ according to the amount of access your organization has given you.
Language and Profile Menu Items — These allow you to set your personal language preference, view and edit aspects of your profile, change your password and log out of EmpowerID.