Unlock Locked-Out People

Owned by Phillip Hanegan
Last updated: Aug 21, 2024
1 min read

When a user attempts to log in to EmpowerID and repeatedly enters the wrong password within the timeframe specified by the applied Password Manager policy, EmpowerID will lock the user out for the duration defined by the policy. During this lockout period, the user cannot log in, even if they later enter the correct password. If this occurs, you can unlock the user's Person account by following the procedure outlined below.

Procedure

  1. On the navbar, expand Identity Administration and select Dashboard.

  2. From the Identity Admin dashboard, enter the name of the locked-out person in the Person to Unlock field on the Unlock Person and Accounts widget and click the tile for that person.

    image-20240821-203010.png

     

  3. Click Unlock.

    image-20240821-203113.png


    You should see a summary of the unlock action.



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