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Chatbot Authorization Error

Owned by Dev Raj Gautam
Last updated: Dec 28, 2023
1 min read

While accessing the Chatbot from the Microsoft Teams channel, you might experience a common error message like, "Sorry, authorization failed. Please contact your system administrator regarding your Teams account." This error occurs when your account isn't configured correctly to access the Chatbot.

 

Please read the reason below if you wish to know more about the error.

Reason for the Error

Any accounts not inventoried into EmpowerID or failing any requirements mentioned below will receive the error message when they try to access the Chatbot. Before an organization's users can install and use Chatbot from channels like MS Teams, administrators must have

  • Deployed the Chatbot for your organization following the instructions given in Deployment & Configuration of EID Chatbot

  • Users from the organization's Azure AD tenant must be inventoried into EmpowerID. Please find details about Azure AD inventory here Azure AD SCIM Connector Features. 

  • Inventoried Azure AD accounts must be linked to an EmpowerID person object.

  • The EmpowerID person object should be assigned the “EmpowerID Chat Bot Access" Management Role. You can find more information about the management role required here in Chatbot Management Roles.