Reset Forgotten Master Passwords

The master password in EmpowerID plays a pivotal role in encrypting and decrypting your secrets and credentials. It generates a public/private key pair, guaranteeing that your encrypted data remains accessible exclusively to you. Should you forget your master password, a reset option is available; however, be aware that this action will lead to the loss of all stored passwords.

Procedure

To reset your master password in EmpowerID, follow these steps:

1. Using the EmpowerID navbar, navigate to Privileged Access > Secrets and Personal Creds.

2. Select the Privileged Access tab and expand the Secrets accordion.

3. Click Create Master Password.
   
   

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4. Click Yes to confirm you want to reset the master password.
   
   

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5. Enter a password in the Password and Confirm Password fields and click OK. Please note that this password cannot be the same as the password you use to authenticate to EmpowerID.
   
   

    

   You should see a message stating that the request has been completed.