Create Approval Steps

Approval Flow policies allow organizations to direct the approval process to one or more approvers when users request access to resources. Approval Flow policies usually contain Approval Flow Steps, which are one or more sequential levels of approval directed toward designated approvers for response to user access requests. Access requests (also known as “Business Requests,”) are single submissions for IT resources published to the IT Shop. Business Requests can include multiple resource items. In an Approval Flow Step, approvers can approve or reject one or more items in a Business Request or reject the entire request altogether (depending on whether “Item Level Approval” is enabled). Items rejected during an Approval step are rejected at that level and do not continue to the next level of approval. Approval Flow policies can have as many Approval Flow Steps as needed.

This article demonstrates how to configure Approval Steps by creating a simple Approval Step with an Approver Resolver Rule that specifies that the manager of the person initiating the request must approve the request before access is granted.

Create and Configure an Approval Flow Step

On the navbar, expand IT Shop and click Approval Flow Policies.
On the Find Approval Flow Policy page, select the Approval Flow Steps tab and then click the Add button on the grid header.
Enter something similar to Initiator Manager in the Name and Display Name fields and click then Save.
After EmpowerID saves the step, search for the Step you just created and click the Name link for it.
Expand the Approver Resolver Rules accordion and click the Add button.
For Approver Resolver Type, select Initiator Manager and click Save.
Click Submit.