Request Computer Sessions

With PAM, your organization is able to secure Windows and Linux servers by vaulting the credentials needed to access those machines. These credentials can be usernames and passwords for specific computer accounts on Windows servers or SSH keys for Linux servers. If you need to access a particular computer to perform a task on that machine, you request a "check-out" of the credentials needed for that computer.  When you request a check-out, your request is sent to an administrator for approval. If your request is approved, you access the machine directly from EmpowerID via Privileged Session Manager, which is an application that is embedded in your browser. When PSM launches, you are automatically logged in to the machine and granted access to perform the tasks authorized by the credentials you checked out. In this way, you gain access to the machine without needing to open Remote Desktop or a similar application and will never need to enter any credentials manually.

Request a computer session

1. Log in to Resource Admin.

2. Select Computers from the Resource Type dropdown and search for the desired computer.

3. Click Request Access for the computer.
   
   

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   This opens the request card for the computer.
   
   

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4. Under the Select Access Type section, choose One Time Access if your usage of the computer is occasional, or opt for Pre-Approved if you require frequent access to the computer.

5. If you chose One Time Access, follow the below procedures; otherwise, go to step 6.

   1. Under the Select Request Type section, opt for Membership-Based Access if you require access with elevated privileges, or select Login Session Access to access the computer using the credentials provided to you.

   2. If you selected Membership-Based Access, select the appropriate permission level.
      
      

       

   3. If you selected Login Session Access, select the credential type.
      
      

       

   4. Under Select Duration, adjust the Start Date, Start Time, End Date, and End Time as needed.
      
      

       

6. Click Add to Cart.

7. Click the Cart at the top of the page to open it.
   
   

    

8. Add a comment as needed and enter a Business Request Name. The text entered here helps identify the purpose of the request to potential approvers.
   
   

    

9. Click Submit.
   You should see a message saying the cart was successfully submitted with a tracking link.
   
   

    

10. To view the status, click the tracking link.
    Doing so opens the request in My Tasks.