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Creating Mailboxes

Owned by Phillip Hanegan
Last updated: Dec 05, 2023
2 min read

This article provides details on how to provision an Exchange mailbox for user accounts that currently do not have one. It's designed to help you efficiently assign a mailbox to these accounts, ensuring they have access to necessary Exchange services.

Prerequisites

EmpowerID must be connected to an Active Directory domain with an Exchange organization that is connected to EmpowerID as a resource system. For more information see Connect to Active Directory and Configuring Exchange Management.

Procedure

  1. On the navbar, expand the Object Administration section and click Mailboxes.
    This directs you to the ‘Find Exchange Mailboxes’ page.

     

  2. Under ‘General Actions,’ click Create Mailbox for Existing User.

     

  3. Search for the target user without a mailbox, click on the record of the desired user account to select it, and then click Submit.

     

  4. Click Submit and then click OK to close the Operation Execution Summary.

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