Disconnecting Mailboxes

Owned by Phillip Hanegan
Last updated: Aug 16, 2024
2 min read

When you disconnect an Exchange mailbox, the association between the mailbox and the Active Directory user account that previously owned it is removed. This disconnection severs the link between the user account and the mailbox, making the mailbox inaccessible to the user. Additionally, the mailbox quota is set to 0, preventing any further data storage in the mailbox.

This article demonstrates disconnecting a mailbox in EmpowerID, providing step-by-step instructions to complete this process.

After disconnection, the mailbox remains in the Exchange database as a disconnected mailbox. It can be retained for a period depending on the mailbox retention policy configured in your Exchange environment. During this retention period, the mailbox can either be reconnected to the same or a different user account, or it can be permanently deleted if no longer needed.

Procedure

  1. On the navbar, expand Object Administration and click Mailboxes.

  2. Search for the mailbox you want to disconnect and click the record for it to display a list of contextual actions that can be executed against it.

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  3. Click the Disconnect Mailbox action link.

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  4. Click OK to close the Operation Execution Summary.